Reference

Understand Your cach5 Account Agreement

These Terms & Conditions set out what you agree to when you open and use your cach5 account — including how payments work, what's expected of you, and how we handle disputes.

US Players OnlyState Law AppliesPayPal, Venmo, Play+ CoveredAccount-Holder AgreementSubject to Change with Notice
cach5 Understand Your cach5 Account Agreement
TERMS CONTACT

Reach Us About Your Account Terms

Team online

Live Chat

Open the chat widget inside your account dashboard to ask about specific clauses, account restrictions, or anything in these terms you want clarified before acting.

Email Support

Send detailed terms-related questions to our support address found in your account settings. We respond to written inquiries about policy, disputes, and account eligibility.

Account Help Center

Your account's Help section has searchable policy articles covering payment rules, state eligibility, withdrawal holds, and what triggers an identity verification request.

HOW WE OPERATE

How cach5 Manages Your Account Data and Security

We keep your account data protected through encrypted connections and routine security checks. Here is how we handle the four areas that matter most to account holders.

Data Handling

We collect only what is needed to run your account — name, contact info, and payment details. We do not sell your data to third parties and retain it only as required by applicable law.

Cookie Use

We use cookies to keep your session active, remember your payment method preference, and measure which parts of the lobby you open most. You can manage cookies in your browser settings.

Account Security

Login uses a one-time verification code sent to your registered email or phone. If we detect unusual access — like a new device in Chicago or a new state — we pause the session and re-verify.

Requesting Changes

To update your registered email, payment method on file, or to request a copy of your account data, contact us through the live chat or email channel listed in your account settings.

Common Questions About These Terms

Real questions about your rights and obligations under these Terms & Conditions, answered directly.

These terms apply to anyone who opens a cach5 account. You must be 21 or older and located in a state where online casino activity is permitted under state law.

Yes. PayPal, Venmo, and Play+ prepaid are accepted payment methods. Each transaction is subject to these terms and the payment conditions shown at the time of deposit.

We may suspend or close your account and hold any balance pending a review. Serious violations, such as fraudulent activity, may result in permanent closure and forfeiture of funds.

We email the address on your account before any material change takes effect. You can also view the current version of these terms at any time in your account settings.

Submit a data request through live chat or the support email address in your account settings. We will process your request in line with applicable state and federal privacy requirements.

Close your account before the updated terms take effect and contact support to resolve any remaining wallet balance. Continued account use after the effective date means you accept the new version.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.